Question 1

What is the plan for Q1 bonuses?

Accepted Answer

Q1 bonuses are not scheduled to be paid out until May 15. We will evaluate once bonus calculations have been completedadd a new question go to app settings and press "Manage Questions" button.

Question 2

What should we do if we don’t have enough hourly team members to cover shifts in restaurants still open to do To Go?

Question 3

What is QRC stance on receiving vacation pay?

Question 4

What should we do if we find out a manager has taken another job?

Accepted Answer

Please discuss with your Regional Manager. This could result is loss of work force reduction payment.

Question 5

What is the plan when we can reopen our restaurants (inventory, staffing, etc)?"

Accepted Answer

Kurt and Rick are monitoring the situation very closely. They are working on a plan to be proactive when that time comes; including staffing,food orders ect.

Question 6

Can we post StaffLinq on our website so team members can put their info in so we can contact them?

Accepted Answer

Great idea, we can also send out an invitation through stafflinq

Question 7

Any ideas on ways to retain our people during this work force reduction?

Accepted Answer

Communication is key, let’s make sure we are communicating often and checking in. I will make sure to communicate on the company website and on Stafflinq

Question 8

Can we use MITs in an hourly role instead of hourly crewmembers to do carside, expo, line cook, prep, etc.?"

Accepted Answer

MIT’s make more than a carside, line cook, etc – so no

Question 9

Who needs building keys and codes?

Accepted Answer

All managers can retain their keys and codes. They may be needed to check on the restaurant during this down time. Please follow up that all managers have their individual alarm code.

Question 10

What do we need to do for daily POS procedures (end of day)?

Accepted Answer

We are awaiting an answer from the Help desk, more information to come.

Question 11

What is a daily hourly labor dollar amount for restaurants that are still open for To Go?

Accepted Answer

We will send something out by Friday 3-27-20.

Question 12

When should inventory be done for restaurants that are closing?

Accepted Answer

We will send something out by Friday 3-27-20.

Question 13

What is the change of communication if an open restaurant needs inventory they can’t get from another restaurant or the grocery store?

Accepted Answer

Please contact your Director on what you need.

Question 14

How often will we review the sales of open restaurants to determine if they should remain open?

Accepted Answer

We are looking at them daily.

Question 15

70% Managers in restaurants that are left open for to go only.  Can they apply for workforce reduction as well thru the state?

Accepted Answer

Anyone is welcome to apply, however if they make more than the weekly amount, they will be denied Unemployment Benefits

Question 16

The TN Unemployment Site gives you 3 options when you start the process (Full Time / Part Time / Lay Off w/Recall) – They choose the Lay Off w/Recall correct?

Accepted Answer

Correct, Layoff with recall.

Question 17

If Managers are furloughed and receiving the $500 every 2 weeks at the end of every week they have to report any income to unemployment. Do they report the $250 the earned from QRC that week?   Kristi answered this on the call – The answer is “NO” they do not report correct?

Accepted Answer

Correct, they worked zero hours and did not earn any income, unless they have a side job somewhere, then that income would be reported.

Question 18

Closed Restaurants typically cannot process payroll until Monday or after end of day on Sunday.  How do we handle this coming week in restaurants that have closed?

Accepted Answer

Any restaurant that is temporarily closed will need to review payroll before they leave on Friday/Saturday. Taylor will dial in and validate on Monday morning.

Question 19

Monday Package? There are some invoices, bank deposits, info that needs to be sent in a Monday package what should closed restaurants do?"

Accepted Answer

Before the managers leave on Friday they need to send in their “Monday” package on Friday/Saturday of closing.

Question 20

How are we going to handle those invoices that come in the mail to the restaurants weeks after we have been closed?

Accepted Answer

When the manager comes and does the daily walk thru they can get this done at that time and can scan or send them in to the support center.

Question 21

Hourly Employee Vacations Average of Hours Calculations – Are they going to be penalized for loss on hrs when open back up and vacations approved?

Accepted Answer

No. They will not be penalized.

Question 22

We have hourly employees that have turned in vacations requests that will not be paid; when they come back will it be communicated that they will still have their vacation to use for the year.  How will their average hours be processed?

Accepted Answer

We will have to get with payroll and make sure anyone that was previously eligible does not lose that benefit. Average hours will need to be processed pre layoff.

Question 23

401K hardship questions? Anymore deductions? Can they take money out?

Accepted Answer

The Paycheck election change form is on the website. There is no penalty for increasing, decreasing, or stopping contributions at any time during the year. The 401k hardship withdrawal is not on the website.  Until an area is declared a federal disaster, documentation is needed for all other hardship reasons.  The in-service withdrawal forms for those that wish to take a one-time 59 ½ or older withdrawal is available from Kim. All forms received prior to each payroll processing will be processed accordingly and the deduction is removed.

Here you'll find FAQ - if you want to submit it a question, CLICK HERE

Frequently asked questions